Another Printing Disasters—and How to Avoid Them story…
Over the weekend I bought an Apple iPod Shuffle to use at my new writer’s desk. I could hardly wait to unwrap it and start using it!
Apple’s industrial design choices were smart and beautiful, as usual. The iPod came in a sweet little clear plastic cube, sealed with clear plastic tape with a subtle arrow that showed me how to unwrap it. Inside the box, the iPod sat on a little tray, beneath which were the earbuds, a USB cable, and a booklet labeled, “start here.”
Every customer action had been thought through, so taking the components out of the box was like unwrapping a specially wrapped gift. Lovely!
I did not love the instructions, though. They were extremely minimal and were set in tiny type. Nowhere in the booklet did it say, ”For complete instructions, go to: support.apple.com/manuals/ipod.”

If I need a magnifying glass to read the instructions, they are too small!
Instead—on the very last page—it said, “For important safety and instructional content, see the user guide: support.apple.com/manuals/ipod.” Instructional content? What is that? As usability expert Steve Krug says, “Don’t make me think!”
Read more about not frustrating your audience →
What is the future of printing?
September 3, 2011 in Disaster Avoidance Tip, Industry Commentaries, Musings | Tags: Printing Industry | 4 comments
He was shocked when I replied and told him I was no longer buying printing, but was now a copywriter for the web.
We emailed back and forth about some of the changes in the printing industry. He mentioned that the large, highly regarded company where he works had sold off a couple of its large presses and reduced capacity. I told him about my tour last year of an all-digital plant that didn’t have a prepress department, but did have an HP Indigo web press, one of the first installed on the west coast.
Read more of my perspectives on the future of printing →